Shipping policy
SHIPPING POLICY
Kill Me Now Gallery
Processing & Dispatch
All orders are carefully prepared and dispatched within 2–3 business days of payment being confirmed. Orders placed on weekends or UK public holidays will begin processing on the next working day. During busy periods (e.g. launches or exhibitions), dispatch may take slightly longer — we'll always keep you informed.
Packaging
Every piece from Kill Me Now Gallery is packaged with the care it deserves. Original paintings and framed prints are wrapped in acid-free tissue, corner-protected, and double-boxed or crated where appropriate. Ceramics are individually bubble-wrapped and packed with void fill to prevent movement in transit. We take no shortcuts — your artwork should arrive exactly as it left us.
UK Delivery
We ship within the UK via Royal Mail and Parcelforce, with rates calculated at checkout based on the size and weight of your order. Estimated delivery times after dispatch:
- Royal Mail Tracked 48: 2–3 business days
- Royal Mail Tracked 24: 1–2 business days
- Parcelforce (larger/heavier items): 1–3 business days
T-shirts and apparel are fulfilled and shipped separately via Printify at fixed rates.
International Delivery
We ship internationally across 7 zones via Royal Mail and Parcelforce International. Shipping rates are calculated at checkout. Estimated delivery times after dispatch vary by destination — typically 5–14 business days, though delays can occur due to customs processing.
Please note: International customers are responsible for any import duties, taxes, or customs fees charged by their country. These charges are not included in our prices or shipping costs and are beyond our control. We recommend checking your local customs regulations before ordering.
Tracking
All orders include tracking. You'll receive a tracking number by email once your order has been dispatched. Please allow up to 24 hours for tracking information to update after you receive your dispatch notification.
Damaged or Lost Items
We package everything with great care, but occasionally things go wrong in transit. Here's what to do:
Damaged items: Please contact us at info@killmenowgallery.com within 7 days of delivery with your order number and clear photographs of the damage (including the packaging). We will file a claim with Royal Mail or Parcelforce on your behalf and arrange a replacement or full refund as appropriate.
Lost parcels: If your order hasn't arrived within the estimated timeframe, please get in touch. Royal Mail considers a parcel lost after 10 working days (UK) or 20 working days (international) from the expected delivery date. Once a claim is confirmed, we will arrange a replacement or refund.
We are unable to accept claims for damage or loss reported outside these timeframes, as this affects our ability to make a claim with the carrier.
Returns
For our returns and refund policy, please see our [Refund Policy].
Questions? Contact us at info@killmenowgallery.com — we're always happy to help.